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Hospitality Update – Resources & Guidance

As new Covid-19 guidance, restrictions, and legal requirements are announced, we will be updating this page, so you can find all the information you need in one place. In these challenging times, we’re here to support you, keeping you up to date and letting you know what you need to do.

Curfew & Table Service

New Mask Guidance

NHS Test and Trace

Rule of 6


-- Updated 22/09/20 --


Curfew & Table Service

A 10pm curfew for pubs, cafes and restaurants will be enforced from Thursday 24 Sept. The 10pm curfew means complete closure, not last orders.  All hospitality venues will be obliged by law to provide table service only.



Staff in retail and indoor hospitality will need to wear masks.  Customers in indoor hospitality must also wear a mask, except when seated at a table to eat or drink. Masks will be compulsory in taxis.


Test and Trace

It is a legal requirement for designated venues such as hotels and restaurants to log details of visitors, customers and staff. You must collect these details to be compliant.

For many indoor and outdoor venues and premises, it is now a legal requirement to register for a NHS QR code and display a NHS QR Code Poster from Thursday 24 September, or risk facing a fine. These QR posters will work in conjunction with the new NHS Test and Trace App.

If your business is across two locations, you will need separate QR codes for each venue. 

Sectors that are affected by these new rules include hospitality, leisure and tourism, close contact services and local authority venues. Please note that if these QR Code Posters are not displayed, your business could face a fine of £1000, rising to £4000 for repeat offenders. 

Norfolk County Council’s Public Health team are encouraging businesses to continue manually collecting contact details, as well as asking customers to scan the NHS QR code.

Norfolk County Council are creating toolkits with all the advice and resources you’ll need regarding Coronavirus. You can find all the toolkits on the Norfolk County Council website, and stay up to date by signing up email alerts from Norfolk County Council.

Useful Links

> Find out more about these regulations on the Norfolk County Council website.

> Find out more about the NHS Test and Trace App.

> Create your NHS QR Code & Poster.

> Stay up to date with toolkits from Norfolk County Council


Rule of 6

In most circumstances, it is now illegal for a social gathering to be more than 6 people. This means that you must not take bookings for groups of 6 than more. Currently, there are several exclusions to this rule, including weddings and funerals. 

Find out more about the Rule of 6.