Norwich City Centre Business Survey 2026

Please help us understand your priorities for Norwich by completing the following survey.

The survey takes approximately 7 minutes to complete.

Details collected through this survey will remain confidential and will not be passed on to a third party. Your responses to our questions will be entered into a database which will help inform our plans for the future of Norwich Business Improvement District (BID).

Experience Norwich
How important is it to you and your business that Norwich BID undertake the following...

Commission street performances and entertainers, such as Norwich Summer Sessions.*

Commission street performances and entertainers, such as Norwich Summer Sessions.*

Provide clear signage, way-finding and directions to make the city navigable.*

Provide clear signage, way-finding and directions to make the city navigable.*

Coordinate the City Hosts, who welcome and assist visitors.*

Coordinate the City Hosts, who welcome and assist visitors.*

Deliver experiences to support the hospitality industry, such as Norwich Food Week, Wine Week and Cocktail Week.*

Deliver experiences to support the hospitality industry, such as Norwich Food Week, Wine Week and Cocktail Week.*

Provide lighting and animation over the festive period.*

Provide lighting and animation over the festive period.*

Improve street cleanliness with litter removal and cleaning (such as graffiti and gum removal).*

Improve street cleanliness with litter removal and cleaning (such as graffiti and gum removal).*

Innovative installations to improve the city, such as murals, art, benches and sculptures.*

Innovative installations to improve the city, such as murals, art, benches and sculptures.*

Animate spaces with displays, street furniture, lighting and creating new spaces.*

Animate spaces with displays, street furniture, lighting and creating new spaces.*

Achieve national recognition for the city through accreditations, such as Purple Flag (which recognises the vibrancy and safety of a place's night time economy). *

Achieve national recognition for the city through accreditations, such as Purple Flag (which recognises the vibrancy and safety of a place's night time economy). *

Crime reduction schemes, such as ALERT, plus new potential schemes such as street wardens.*

Crime reduction schemes, such as ALERT, plus new potential schemes such as street wardens.*

Support large events and festivals in the city such as the GoGo trails and Run Norwich.*

Support large events and festivals in the city such as the GoGo trails and Run Norwich.*

A new urban green river walk to animate and rejuvenate underused space.*

A new urban green river walk to animate and rejuvenate underused space.*

Develop new gateways to the city at Prince of Wales Road and St Stephens.*

Develop new gateways to the city at Prince of Wales Road and St Stephens.*

Deliver urban greening projects to make the city healthier.*

Deliver urban greening projects to make the city healthier.*

VisitNorwich
How important is it to you that Norwich BID undertake the following...

Destination marketing campaigns that attract more visitors to Norwich, increase footfall and reach priority audiences at key times of year.*

Destination marketing campaigns that attract more visitors to Norwich, increase footfall and reach priority audiences at key times of year.*

National and regional marketing, PR and partnerships that raise Norwich's profile and reputation as a leading UK city-break destination.*

National and regional marketing, PR and partnerships that raise Norwich's profile and reputation as a leading UK city-break destination.*

Promoting longer and more valuable visits, encouraging people to stay longer, return often and explore more of what Norwich has to offer.*

Promoting longer and more valuable visits, encouraging people to stay longer, return often and explore more of what Norwich has to offer.*

Creating a strong destination story and voice, bringing together Norwich's businesses, culture, heritage, food, creativity and experiences showcasing our distinctive city.*

Creating a strong destination story and voice, bringing together Norwich's businesses, culture, heritage, food, creativity and experiences showcasing our distinctive city.*

Visitor inspiration that helps people to discover and experience Norwich, including VisitNorwich's website and social channels.*

Visitor inspiration that helps people to discover and experience Norwich, including VisitNorwich's website and social channels.*

Visitor information that helps people navigate Norwich on arrival, including the Norwich Map, itineraries and other resources.*

Visitor information that helps people navigate Norwich on arrival, including the Norwich Map, itineraries and other resources.*

Insight, research and performance measurement that helps us understand audiences, improves our activity and marketing impact.*

Insight, research and performance measurement that helps us understand audiences, improves our activity and marketing impact.*

Invest Norwich
How important to you and your business is it that the BID undertake the following...

Improve transport modes and accessibility for the city, reducing congestion. *

Improve transport modes and accessibility for the city, reducing congestion. *

Improve car parking, Park & Ride, public transport and options such as Beryl bikes & scooters.*

Improve car parking, Park & Ride, public transport and options such as Beryl bikes & scooters.*

Work on an integrated transport ticketing system for Norwich / the region.*

Work on an integrated transport ticketing system for Norwich / the region.*

Support faster and better Broadband to get 95% of the city at >30mbs.*

Support faster and better Broadband to get 95% of the city at >30mbs.*

Represent Norwich at a national level on issues such as business rates and High Streets.*

Represent Norwich at a national level on issues such as business rates and High Streets.*

Support education, skills and increase social mobility for Norwich.*

Support education, skills and increase social mobility for Norwich.*

Reduce the number of vacant units and visual impact of the high street.*

Reduce the number of vacant units and visual impact of the high street.*

Retain and grow city businesses through regeneration and investment.*

Retain and grow city businesses through regeneration and investment.*

Support the city in key growth areas such as tech, creative, commercial, retail and tourism.*

Support the city in key growth areas such as tech, creative, commercial, retail and tourism.*

Identify and secure more external funding for city projects (+£2.3m raised in the current BID term).*

Identify and secure more external funding for city projects (+£2.3m raised in the current BID term).*

Improve local and national rail links to London and East/West connections.*

Improve local and national rail links to London and East/West connections.*

Attract talent and promote Norwich as a great place to relocate to live and work via the Work in Norwich (WiN) campaign.*

Attract talent and promote Norwich as a great place to relocate to live and work via the Work in Norwich (WiN) campaign.*

Provide training and upskilling opportunities for staff.*

Provide training and upskilling opportunities for staff.*

Create innovation, vision and forums to drive the city in partnership with stakeholders and businesses.*

Create innovation, vision and forums to drive the city in partnership with stakeholders and businesses.*

Provide money-saving schemes for local businesses, such as waste & recycling, utilities and insurance.*

Provide money-saving schemes for local businesses, such as waste & recycling, utilities and insurance.*

Deliver sustainability projects and a climate plan for Norwich.*

Deliver sustainability projects and a climate plan for Norwich.*

Tackle the impact of begging and rough sleeping through schemes such as 'Street Aid'.*

Tackle the impact of begging and rough sleeping through schemes such as 'Street Aid'.*

Research proposals for an integrated conference centre, arena and hotel.*

Research proposals for an integrated conference centre, arena and hotel.*

Additional Comments

Do you have any other suggestions to improve Norwich city centre to increase footfall, spending and to benefit businesses, visitors and residents?

Do you have any other suggestions to improve Norwich city centre to increase footfall, spending and to benefit businesses, visitors and residents?

Do you have any other comments?

Do you have any other comments?

Your Details

Your Name*

Your Name*

Job Title*

Job Title*

Business Name*

Business Name*

Business Telephone Number

Business Telephone Number

Business Email

Business Email

What is the nature of your business?*

What is the nature of your business?*

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